refunds
refund policy
14 days, no questions, full refund. one human at the other end.
the policy
if a product you bought doesn’t work for you, email help@dfma.tools within 14 days of purchase. we issue a full refund. no questions, no upsell rescue attempt, no “but did you try …”.
what we ask in return
literally nothing. but if you’re up for sharing why the product wasn’t right, that feedback shapes which products get listed, which features get prioritized, and what the listing copy needs to say more clearly. helpful, never required.
what happens to your license
after the refund processes, we revoke the license in our records. the product itself still works on your machines (offline-verified license files don’t get magically disabled), but you’re on the honor system to remove it. if a product later opts into online revocation checks, the revoked license will fail when checked.
edge cases
14+ days after purchase: the formal policy ends, but email anyway. if there’s a genuine product issue we’d want to know about, we’ll work something out. if you just changed your mind 90 days in, that’s a less clear case but still a conversation.
bought more than one license: refund applies per-license. you can keep some and refund others.
product was misrepresented: if you bought based on listing copy that turned out to be inaccurate, we want to fix the listing AND give you a refund. flag it.
you bought via a partner / coupon / bundle: still 14 days, still full refund. partner economics are our problem, not yours.
stripe processing time
refunds via stripe typically take 5-10 business days to reach your card statement. the merchant-side action is immediate; the bank-side delay is outside our control.
fraud / abuse
we reserve the right to refuse refunds in cases of obvious abuse (repeated buy-and-refund, evidence of license sharing after refund, etc.). this is a very rare edge case; it has not come up.