support

contact

email help@dfma.tools.

include:

• which product
• what version (run the product’s command in rhino, the version is in the command-line output)
• what you tried
• a screenshot or short screen recording if visual
• the input file if you can share it (i won’t redistribute; it’s used to reproduce the bug, then deleted)

most issues get a same-day or next-day response. if it’s a real bug, a fix usually ships within a week.

lost license file

email from the address you used to purchase. include the date of purchase or the stripe receipt number if you have it. travis can re-issue the license file directly.

refunds

14 days, no questions, full refund. details: refund policy.

feature requests

email and pitch the use case. if it fits the product and helps a real buyer, it goes on the roadmap. if it’d turn the product into something it isn’t, that’s a no — and travis will tell you straight rather than stringing you along.

reporting bugs to a product author who isn’t travis

once micah, kory, or other authors are listing here, each product page will name its author and contact directly. for now, all support routes through travis.