Support

Use the form below to file a question, bug, or feature request. Most issues get a same-day or next-day response. If it's a real bug, a fix usually ships within a week.

When you write in, it helps to include:

• Which product
• What version (run the product's command in Rhino; the version prints to the command-line)
• What you tried
• A screenshot or short screen recording if visual
• The input file if you can share it (we won't redistribute; uploads are used to reproduce the issue, then removed)

Lost license file

Submit the form with your purchase email; pick "License question" as the inquiry type. Include the date of purchase or your Stripe receipt number if you have it. Travis can re-issue the license file directly.

Refunds

14 days, no questions, full refund. Details: refund policy.

Feature requests

Pitch the use case. If it fits the product and helps a real buyer, it goes on the roadmap. If it'd turn the product into something it isn't, that's a no -- and Travis will tell you straight rather than stringing you along.

Reporting bugs to a product author who isn't Travis

Once Micah, Kory, or other authors are listing here, each product page will name its author and contact directly. For now, all support routes through Travis.